PH35 Privacy Policy — Kept Secure Your Information
This page explains what information you may provide while using PH35, how it may be collected and used, and the measures taken to protect it. Respecting your privacy is a core commitment of PH35.
By using PH35, you acknowledge this Privacy Policy. If you have questions, please Support availablecontact us.
Your To Protect Your Privacy PH35 Commitment
PH35 is more than a gaming platform. We value the trust you place in us and handle information connected with your account and platform use with care.
End-to-End Encryption
Data sent through PH35 is protected with 256-bit SSL/TLS encryption. Account access, payment activity, and other sensitive actions are transmitted through an encrypted connection.
No Unauthorised Third-Party Sharing
PH35 does not sell your personal information to advertisers or unrelated third parties. Information is kept within PH35 systems and shared only where needed to operate the platform or meet applicable requirements.
Secure Server Infrastructure
PH35 stores platform data on secure servers supported by ongoing security monitoring. Our infrastructure is reviewed regularly to help identify and address potential security risks.
Protection During Identity Checks
Documents submitted for identity verification are handled with appropriate security safeguards and used for account verification purposes. Where records are no longer required, they are managed in line with applicable retention requirements.
Protection Against Cyber Threats
PH35 uses security controls such as firewalls, DDoS protection, and intrusion detection measures. Unusual activity may be flagged automatically so that appropriate action can be taken promptly.
You Control Your Information
You may request access to, correction of, or deletion of your personal information through PH35, subject to applicable requirements and account verification. We believe you should have meaningful control over your information.
01 Information We Collect
PH35 collects information needed to operate the platform, support your account, and improve your experience. We aim to avoid collecting information that is not relevant to these purposes.
Information collected during registration
- Your full name and date of birth
- Your mobile number linked to a supported payment account
- Your email address, where applicable
- Your password, stored in hashed and encrypted form
- Your residential city, province, or region
Information collected for KYC verification
- Your government-issued identification number
- Your birth certificate, where applicable
- A selfie or image used for liveness verification
Information collected automatically
- Your IP address and device details
- Your browser type and operating system
- Time spent on the platform and records of the pages you view
- Transaction history and gaming activity logs
- Cookie and session information
PH35 does not collect or store your bank card number, PIN, or mobile banking password. Payments are completed through a payment gateway, which retains the relevant payment details.
02 How your information is used
PH35 uses the information collected from you for the purposes listed below. We do not use it beyond these stated purposes.
| Information category | Purpose of use |
|---|---|
| Personal identification details | To create your account, complete KYC checks, and confirm your identity |
| Mobile number | To verify OTPs and send transaction notices or support-related messages |
| Transaction information | To process payments, track account balances, and help prevent fraudulent activity |
| Gaming activity | To support fair play and monitor responsible gaming |
| Device and IP information | To perform security checks and identify multiple or unauthorised accounts |
| Cookie information | To manage your sessions and improve your platform experience |
PH35 may review your gaming activity from time to time to improve the platform and promote responsible gaming. If our checks suggest that someone may be playing in a harmful or addictive way, we may reach out with appropriate support information.
Marketing communications PH35 may send promotional messages to your mobile number. You can stop these messages at any time by contacting our support team, and we will process your request promptly.
04 How We Protect Information
PH35 uses leading industry security technologies and practices to protect your information. Our safeguards operate across multiple layers and are reviewed and updated regularly.
- Transport Layer Security (TLS 1.3): All communication between your browser and our servers is encrypted.
- AES-256 data encryption: Sensitive information stored in our databases is protected with strong encryption designed to prevent unauthorised access.
- Two-factor authentication (2FA): OTP verification is required when accessing your account.
- Firewall and DDoS protection: Our servers are protected against cyberattacks.
- Regular security audits: Independent security specialists regularly assess and test our systems.
- Employee training: Every member of our team receives training on data protection and privacy responsibilities.
- Incident response plan: We maintain an incident response plan so that potential security breaches can be addressed promptly.
Your responsibility: PH35 takes strong steps to protect your information, but you are also responsible for choosing a strong password and keeping it private. Never share your password with anyone.
05 Cookie Policy
PH35 uses cookies to help the website and app work properly and to improve your experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: These cookies keep your login session active and support essential security functions. Without them, parts of the platform may not work properly.
- Performance cookies: These cookies help us understand which pages are used most often so we can improve the platform.
- Functionality cookies: These cookies remember your preferred language and selected settings.
- Security cookies: These cookies help identify suspicious activity and automated bots.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working. PH35 does not use third-party advertising tracking cookies.
06 Your Rights
As a PH35 user, you have important rights over your personal information. We respect these rights and aim to respond to valid requests as promptly as possible.
- Right to access your information: You have the right to ask what personal information PH35 holds about you.
- Right to correct your information You may ask us to correct information that is inaccurate or no longer up to date.
- Right to delete your information When you close your account, you may ask PH35 to delete your personal information, except where we must retain it to meet legal requirements.
- Right to restrict data use You may ask PH35 to stop using your information for a particular purpose, subject to applicable legal and operational requirements.
- Right to opt out of marketing You may request to stop receiving promotional messages at any time.
- Right to make a complaint You may raise a complaint with the PH35 Support Team if you believe this Privacy Policy has been breached.
To exercise any of these rights Support availableplease contact PH35 Support by email or Live Chat. Requests are generally processed within 72 hours.
Some information must be kept for a set period to meet legal obligations. For example, transaction records are retained for 5 years where required by financial regulations.
07 How Long We Keep Information
PH35 keeps your information only for as long as it is reasonably needed. Once the stated purpose is completed, or a valid deletion request is received, the information is securely deleted where permitted.
| Information category | Retention period | Purpose |
|---|---|---|
| Account information | While your account remains active | Service operation |
| Transaction records | 5 years | Financial regulations |
| KYC documents | 30 days after verification is completed | Verification confirmation |
| Gaming logs | 2 years | Dispute resolution |
| Support conversations | 1 year | Service improvement |
| Cookie information | Until the session ends or for 30 days | Session management |
When the applicable retention period ends, information is automatically deleted using secure methods or anonymised so it can no longer be used to identify you. PH35 does not keep personal information longer than necessary.
08 Protecting underage users
PH35 is strictly intended for users aged 21 and above. We do not knowingly collect information from minors or allow anyone under 21 to use the platform.
- Age verification is required during registration.
- Your age may also be confirmed as part of the KYC process.
- Accounts may be suspended immediately when there is a reasonable concern about a user's age.
- If PH35 receives information indicating that a minor has used the platform, the information will be deleted promptly where legally permitted.
If you believe that a person under 21 is using PH35, please contact us through Support availableour support channel. We will review the concern and take appropriate action as soon as possible.
For parents and guardians: Parents and guardians should use parental-control tools to help prevent children from accessing the platform. PH35 supports responsible gaming and age-appropriate use.
09 Privacy Policy Updates
PH35 may revise this Privacy Policy when needed. If an update significantly affects how your information is handled, we will notify you through the following methods:
- A clear notice will be posted on the platform.
- A notification may be sent to your registered mobile number by SMS.
- Where practical, notice will be provided at least 7 days before the changes take effect.
Continuing to use the platform after an update means you acknowledge the revised Privacy Policy. The effective date of each update will be shown at the top of this page.
This Privacy Policy was last updated in January 2025 .
10 Contact Us
For questions, complaints, or requests about this Privacy Policy, please contact our support team. We are ready to assist with privacy-related concerns.
